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Terms & Conditions

Version 2026-08-13 · Last updated 13 August 2026

These terms govern your use of dentalxpert.in and the online dental consultation service offered on it. By booking a consultation you agree to them. Please read them together with our Privacy Policy, Refund & Cancellation Policy, Teleconsultation Policy and Medical Disclaimer.

1. Who we are

dentalxpert.in ("DentalXpert", "we", "us") is operated from India and offers online dental consultations delivered by a dentist registered under the Dentists Act, 1948. The operator's legal name, principal place of business, customer-care details and grievance officer are published on our Contact page, in line with the Consumer Protection (E-Commerce) Rules, 2020.

The name and registration number of the consulting dentist are displayed on this website and on every prescription issued.

2. What the service is

We provide a scheduled one-to-one video consultation, normally of about 20 minutes, conducted over Google Meet. What you receive is:

• a confirmed time slot and a video meeting link;
• a consultation with a registered dentist about the concern you describe;
• a written summary of the consultation, including advice and, where clinically appropriate and permitted, a prescription.

We are not a hospital, clinic or diagnostic centre. We do not perform any procedure, do not take X-rays, and do not dispense medicines.

3. Eligibility and minors

You must be at least 18 years old to create an account and make a booking. A consultation for a person under 18 must be booked, attended and consented to by a parent or lawful guardian, who remains responsible for the booking. This reflects the requirement under the Digital Personal Data Protection Act, 2023 for verifiable parental consent before processing a child's personal data.

The service is offered for use within India.

4. Booking, price and payment

• The consultation fee is ₹199 (Indian Rupees ninety-nine only) per consultation. This is the total amount payable — there is no registration fee, platform fee or charge for the written summary.
• Healthcare services provided by an authorised medical practitioner are exempt from GST under Notification No. 12/2017-Central Tax (Rate). No GST is therefore charged on the consultation fee.
• When you select a slot it is held for you for a short period (currently 10 minutes) while you complete payment. If payment is not completed within that window, the slot is released to other patients.
• Payments are processed by Razorpay. We do not receive, see or store your card, UPI or bank credentials.
• A booking is confirmed only when payment is successfully verified. Confirmation is shown on screen and sent to the email address you provide.
• If your payment succeeds but the slot has already been taken, we refund the full amount automatically and tell you by email.

5. Your responsibilities

• Give accurate identity, contact and health information. A consultation is only as good as the history it is based on, and incorrect information can make advice unsafe.
• Disclose your allergies, current medicines, pregnancy and relevant medical conditions before the consultation.
• Join at the scheduled time from a quiet, well-lit and private place, with a working camera and a reasonable internet connection.
• Do not record, photograph or publish the consultation without the dentist's written consent.
• Do not use the service for anything unlawful, abusive or fraudulent, and do not attempt to interfere with the security or operation of the website.
• Keep your account credentials and any appointment links private. Anyone with your appointment link can view that appointment.

6. Clinical scope and prescriptions

A teleconsultation is conducted on the basis of what you describe and what can be seen on camera. It cannot include a physical examination, X-rays or laboratory investigations. The dentist may decide, at their sole professional discretion, that your problem cannot be safely managed online and advise an in-person visit instead. That is a legitimate outcome of a consultation and is not a failure to provide the service.

Where a prescription is issued, it is limited to what is permitted for a teleconsultation. Medicines listed in Schedule X of the Drugs and Cosmetics Rules, 1945 and substances under the Narcotic Drugs and Psychotropic Substances Act, 1985 are never prescribed online. Full details are in our Teleconsultation Policy.

The dentist may end a consultation early if it is not clinically appropriate to continue, if the connection makes assessment unsafe, or if you behave abusively.

7. Cancellation, rescheduling and no-shows

You may cancel from your account up to 2 hours before the slot for a full refund. Within 2 hours the slot is already committed and the fee is not refundable. If you do not join within the first 10 minutes of your slot, it is treated as a no-show and no refund is due. If the consultation does not take place because of us, you are refunded in full. Full terms are in the Refund & Cancellation Policy.

8. Your records

We maintain a record of each consultation, including the consent you gave, the history you provided and the summary and prescription issued. This is required of a registered practitioner and is also how you get your records back. You can view, download and request erasure of your data from your account — see the Privacy Policy.

9. Emergencies

This service is not for emergencies. Spreading facial swelling, difficulty breathing or swallowing, uncontrolled bleeding, a serious injury to the face or mouth, or a knocked-out tooth require immediate in-person care at a hospital. Do not book an online slot and wait.

10. Liability

We provide the consultation with reasonable care and skill, through a dentist registered to practise in India. Nothing in these terms limits or excludes liability that cannot be limited or excluded under Indian law, including liability for death or personal injury caused by negligence, or your rights under the Consumer Protection Act, 2019.

Subject to that, we are not liable for: outcomes arising from information you did not disclose or described inaccurately; interruptions caused by your device, internet connection or the third-party video platform; or any indirect or consequential loss. Our total liability for any claim relating to a consultation is limited to a refund of the fee paid for that consultation, except where a higher liability is required by law.

11. Intellectual property

The content of this website, including the dental guides, illustrations and design, belongs to DentalXpert. You may read, print and share it for personal, non-commercial use. Republishing it commercially or presenting it as your own is not permitted. Your own consultation summary and prescription are yours to keep and use.

12. Changes, suspension and termination

We may update these terms; the version in force is the one published here, with its version number and date. Material changes will be reflected in the version number, and the version you agreed to at the time of booking is recorded against that booking. We may suspend or withdraw the service, or close an account that is used abusively or fraudulently. Any confirmed booking that we cannot honour is refunded in full.

13. Governing law and disputes

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at the place of our principal place of business, as stated on the Contact page. This does not affect your right, as a consumer, to approach a consumer forum having jurisdiction where you reside under the Consumer Protection Act, 2019.

14. Grievance redressal

If something has gone wrong, tell us first — most things are fixed quickly. Our Grievance Officer, appointed under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020, is named on the Grievance Redressal page. We acknowledge complaints within 48 hours and aim to resolve them within one month.