Refund & Cancellation Policy
Version 2026-08-13 · Last updated 13 August 2026
The consultation fee is a flat ₹199. This page tells you exactly when that is refunded, when it is not, and how long the money takes to come back.
At a glance
| Situation | Refund |
|---|---|
| You cancel more than 2 hours before your slot | Full refund, automatic |
| You cancel within 2 hours of your slot | No refund |
| You don't join within the first 10 minutes of your slot | No refund |
| The dentist cannot take the call, or we cancel | Full refund, automatic |
| You paid but the slot had already been taken | Full refund, automatic |
| Technical failure at our end that prevents the consultation | Full refund or a free rescheduled slot — your choice |
| Payment failed but money was debited | Auto-reversed by your bank, normally in 5–7 working days |
| The dentist advises an in-person visit after assessing you | No refund — the consultation was delivered |
How to cancel
Sign in to your account, open the appointment and select Cancel. If you are more than 2 hours away from the slot, the refund is initiated immediately and automatically — you do not need to email anyone. You can also open the appointment link from your confirmation email and cancel there.
Rescheduling
We do not charge a rescheduling fee. Cancel more than 2 hours in advance for a full refund and book a new slot, or write to us and we will move you to another slot at no cost where we can.
Why the 2-hour cut-off
The slot is reserved exclusively for you and the dentist's time is blocked for it. Inside 2 hours it is realistically impossible to offer that slot to another patient, which is why the fee is not refundable then. We would rather state this plainly than surprise you later.
How long refunds take
Refunds are processed through Razorpay back to the original payment method. Once initiated, the money normally reaches you in 5–7 working days, depending on your bank or UPI provider. We cannot speed up your bank's side of this. You will receive an email confirming the refund, and the refund reference is shown against the appointment in your account.
Refunds are always made to the original payment method. We cannot refund to a different account, in cash, or as credit.
If a refund hasn't arrived
If more than 7 working days have passed since the refund email, contact us with your booking reference and the refund reference from your account. We will take it up with the payment gateway and keep you updated until it is resolved.
Complaints
If you believe a refund has been wrongly refused, raise it with our Grievance Officer via the Grievance Redressal page. We acknowledge within 48 hours and aim to resolve within one month. Your rights under the Consumer Protection Act, 2019 are unaffected by this policy.